Support

CoverCraft

Welcome to CoverCraft support. Browse the topics below or contact us directly — we're happy to help.

Contact Us

For questions, bug reports, or feedback, reach out to our team:

When reporting an issue, please include your device model, iOS version, and a description of what happened. Screenshots are always helpful.

Frequently Asked Questions

What image formats does CoverCraft support?

CoverCraft can import and export JPEG, PNG, and HEIC files. You can convert between formats by selecting the output format before exporting.

How does AI upscaling work?

The upscaling feature uses on-device machine learning to enlarge images while preserving detail. All processing happens locally — your images are never sent to any server. Results may vary depending on the source image quality and your device's capabilities.

How do I add a watermark?

Open an app, tap the Watermark tool, and choose an image, choose a text label or a custom logo from your library. Adjust the position, size, and opacity to your preference, then export. Your custom logo is saved locally in the app for future use.

What are the platform presets?

CoverCraft includes optimized size and format presets for popular platforms such as Instagram, Twitter/X, and messaging apps. Select a preset before exporting to automatically apply the recommended settings for that platform.

Is my data safe? Are images uploaded anywhere?

No. All image processing — compression, conversion, upscaling, and watermarking — is performed entirely on your device. Your photos are never uploaded to our servers or shared with any external service.

Why does my daily limit reset?

Free-tier users have a daily operation limit that resets every 24 hours. Upgrade to Pro to remove the limit and enjoy unlimited processing.

Subscriptions & Billing

What does CoverCraft Pro include?

A Pro subscription unlocks:

• Unlimited daily image operations
• Ad-free experience
• Watermark without "Made with CoverCraft" attribution

How do I restore my purchase?

Go to the app's Settings screen, tap Upgrade to Premium and tap Restore Purchases at the bottom of paywall. Make sure you are signed in with the same Apple ID used when you originally subscribed.

How do I cancel my subscription?

Open iOS Settings → [your name] → Subscriptions, find CoverCraft, and tap Cancel Subscription. Your Pro access continues until the end of the current billing period. All billing is managed by Apple — we do not handle payment information directly.

Can I get a refund?

Refund requests are handled by Apple. Visit reportaproblem.apple.com to submit a refund request.

Troubleshooting

The app is slow or crashes

Try the following steps:

• Close the app and reopen it.
• Restart your device.
• Make sure you are running the latest version of CoverCraft from the App Store.
• If the issue persists, contact us with your device model and iOS version so we can investigate.

Export or sharing isn't working

Check that CoverCraft has permission to access your photo library and files. Go to iOS Settings → Privacy & Security → Photos and ensure CoverCraft is set to Full Access or Add Photos Only as needed.

Pro features aren't available after subscribing

Go to the app's Settings screen and tap Restore Purchases. If that doesn't resolve the issue, sign out of your Apple ID and sign back in, then try restoring again.